Medical Administrative Office Specialist, Career Studies Certificate

Purpose

The Medical Administrative Office Specialist (MAOS) certificate program (Plan Code 221-285-87) prepares individuals to work as front office staff in medical office settings. Upon completion of the program, students are eligible to take the National Center for Competency Testing (NCCT) for certification.

Students enrolled in the Career Studies Certificate may apply many credits earned to the college’s Certificate in Medical Assisting.

Medical Administrative Office Specialist (MAOS) are allied health professionals responsible for various medical office administrative tasks beginning with initial patient contact through final payment. They perform front office functions such as scheduling, communicating (with healthcare professionals, patients and third party payers), handling medical records, and financial management while maintaining compliance with state and federal regulations (NCCT, 2017).

The program will enroll approximately twenty (20) students annually. Students will rotate through an internship. Clinical affiliates for medical assistants will include nursing homes, rehabilitation, the hospital, physician’s offices and other allied health agencies. Upon completion of the program students are eligible to take the National Center for Competency Testing (NCCT) for certification as a Medical Office Assistant (NCMOA).

Program Learning Outcomes

Students will be able to:

• Demonstrate effective communication skills during the interview process and in all other interactions with patients and professionals.
• Demonstrate the ability to perform front office functions such as scheduling, communicating (with healthcare professionals, patients and third party payers).
• Handle medical records appropriately, to include the electronic medical record, HIPAA, and financial management, while maintaining compliance with state and federal regulations.
• Apply medical terminology appropriately in the work place.
• Apply legal and ethical standards within the medical office setting.

1. Students must complete the program within 3 years to be eligible for national certification.
2. There is a limited time for the student to test for national certification following graduation.
3. Students must apply and send all information to National Center for Competency Testing (NCCT) in order to sit for examination.
4. NCCT information regarding testing and fees can be found at https://www.ncctinc.com/
5. Part-time students should consult their faculty advisors regarding appropriate course sequences.

Courses in this program may help students attain the following license(s) or certification(s):

• National Certified Medical Office Assistant (NCMOA), National Center for Competency Testing (NCCT)